Wow...great customer service - and speedy delivery, too!
by Magic on 05/16/2013
I had an awesome experience purchasing from Silica Gel Packets.com. It was easy to place an order, even though I was tax exempt. My order was shipped within hours, and arrived quickly. Finally - I requested a replacement receipt and I got it by email within a few minutes. Great service!
by Penny Hall Ruark on 05/08/2013
Eric responded to my question quickly and answered my questions fully. I now know what to buy to solve my moisture problems. I was pleasantly surprised to receive such a quick response. I know now that there are "humans" who care at your company. I will definitely purchase the needed products and recommend your website to others in my neighborhood of lake dwellers who have problem with mold. Thank you, Eric!! Bravo!
by Eileen Witherel on 04/11/2013
Eric was fast at answering and gave good advice
by Marc on 03/17/2013
Very quick response and happy with the information
Did not expect a reply until Monday
by Ronald Perkins on 03/08/2013
I would highly recommend doing business with this company. The product is described accurately and the merchandise is of good quality. just as important was the quick response time when I notified them that the product was lost in the NJ postal system. They immediately sent out a replacement product at no cost to me. They only asked that I return the original one when it eventually arrived.
by R. G. on 02/19/2013
Thanks for a quick response to my email
by Sam on 02/17/2013
When I was having difficulty placing my order on line, I called the company. Eric answered the call. He was friendly, helpful and very professional. Two days later I received the products I had ordered. I will be ordering from this company again. The products and the customer service are outstanding.
by Gloria Barnett on 02/16/2013
Thanks for the quick and helpful email response to my questions.
by Jo on 02/11/2013
You guys got back to me within 10 minutes with the information I needed. Your the best. Super professional. Thanks so much.
by Logan VanCantfort on 01/15/2013
Quick service. Just ordered.
by Gordon Aleksin on 10/30/2012
Thanks for the fast response to my email question!
by Scott on 10/24/2012
Eric did a fine job of answering my question promptly--thank you, Eric.
by Sue Holstrom on 08/22/2012
While I normally get good service, Alicia went above and beyond regular customer service. She handled my requests with accuracy and speed while being personable. I assume most companies only hear when customers are upset or unhappy. I like to highlight when I receive terrific customer service.
by Richard on 08/20/2012
answered my question very quickly on a Sunday night!! Great help!! thanks!!
by tim on 07/29/2012
Eric is the perfect person to represent this company. In two occasions I contacted the company and he promptly answered my e-mails with professionalism and knowledge.
Thank you Eric for a great job.
by Zulma on 07/08/2012
Eric provided excellent service and an exceptionally well response time. Thank You.
by Bernie on 07/04/2012
I cannot believe how quickly I received my order. It was inexpensive and exactly what I needed to use with my new food dehydrator. The website was easy to navigate, and I sent an email inquiry on a Saturday and received a response just a few hours later, which was an unexpected and very welcome surprise.
by Stacey on 06/11/2012
to eric 5 stars
responses over the weekend to my inquiries re: small packets: excellent response; weekend dedication.
j g barabas
by j g barabas on 04/01/2012
Thank you for the exemplary service and professionalism!
by M Lance Couture on 03/19/2012
very quick response and super helpful!
by ALISSA on 03/15/2012
I contacted customer service as I just wasn't sure what I needed for sure.I promply recieved a message back from Eric and he told me exactly what I needed.I have placed my order and I am so happy that I picked this site as Eric saved me alot of time looking.I will continue to purchase again when I need more. Thank You Eric!
by Judy Miller on 03/03/2012
This is a great vendor, quality product (some of the desiccant packs I've seen are really cheap, these are nice), very fast processing, shipping and delivery..
by Tomcat on 02/16/2012
Great company.. I got my order fast and perfect ...VERY HAPPY
by Eric on 02/08/2012
Thank you for your prompt service. We will continue to use your quality product and we appreciate your willingness to see that we are satisfied. We will definitely recommend your products. Again, thank you. Andrew
by Andrew Tso on 02/06/2012
We are really pleased with your customer care and speed :)
by Mrs Ildiko SZABO on 01/18/2012
appreciate the prompt response to my email also the knowledgable person I spoke to when ordering.
I will definitely reorder when I need more of your products
by margaret on 01/03/2012
The service has been very quick and very helpful .I wasn"t sure what I was going to do to protect my very costly equip. But thanks to Eric things look a hole lot better . I feel much better putting it away now I will be odering Thanks Again Ron.
by Ron Egger on 11/16/2011
Eric guided me to the product that meets my needs a few minutes after I submitted my question-- great customer service.
by Gerry on 10/25/2011
I just wanted to convey my greatest pleasure at the service I received from one of your service representatives - Eric. I asked a question through the 'contact us' on your site and Eric responded quickly, patiently and was very informative. I ultimately purchased from your product and am looking forward to (a mold free winter and) continuing to enjoy your product in the future.
by Jonathan Bailey on 10/23/2011
The customer service provided by Eric is superb. Makes my shopping experience easier, and his responsiveness to inqueries is excellent! Waiting for my order to arrive...
by Mike B. on 10/17/2011
Eric replied very fast & answered my question,
by Sara Conway on 10/14/2011
yes, I second Carey's comment that Eric is very knowledgeable.
They shipped very quickly. I was surprised at how fast it went out as I ordered Tyvek 1g packs to be packed separately.
Unlike amazon, these guys do not pack wastefully in a huge box as well.
by HC on 10/08/2011
Amazing service. I asked a question and got a response within 15 minutes! They are really friendly and helpful.
by alissa liburkina on 09/23/2011
Thank you for getting right back with me. You answered my question and I am now going to place an order.
by Suzanne Yager on 09/21/2011
Eric has always been very helpful, prompt, and informative to both technical and non-technical questions.
by Johnny on 09/14/2011
order processing is lightning quick and arrives just as advertised and properly packaged. very easy to do business.
by M. - Los Angeles on 09/08/2011
Eric,looks like you saved the old homestead,and very quick to boot! I thank you,the wife thanks you,the kids thank you,the dog thanks you,every one thanks you! Wilson.
by Wilson on 09/02/2011
Eric responded immediately and was extremely helpful. Thank you!
by Dolores Ilaria on 08/31/2011
Eric has been able to get my orders to me quickly and efficiently when we are in a jam. We love the excellent customer service SilicaGelPackets.com provides to our busy team!
by Kat Martinez on 08/30/2011
Xlnt customer service. Thanks for prompt and detailed answer to my question about how to reactivate your orange indicating silica gel.
I would strongly suggest that this info be posted on your FAQ.
by Eric on 08/19/2011
Great service! Will definitely use again when time to reorder.
by Lloyd Anderson on 08/17/2011
These guys shipped faster than my amazon order
by Darrin on 08/09/2011
Thank you for supplying these items:) keeps electronics happy in humid conditions
by Adam on 08/08/2011
this is the best website ever.
by Alex on 07/08/2011
i asked a question late one night, and the answer was there by 6am the next am. thanks
by Lisa on 04/18/2011
Good to see a vendor with good prices, a nice website and order page...and free shipping!
by Allen on 03/02/2011
Eric (at your company) could not have provided better service. He was excellent!!!
by Carey on 02/20/2011
Thank you for an informational and easy to navigate website!
by Christine on 01/10/2011
Inquiry reply for technical consumer advice was very fast, and informative to help me decide what product suited my need. Thanks for the assistance
by lenzguy on 12/27/2010
Great item for use in a safe to keep the air dry. Reusability is a great factor for this use.
by Patricia on 11/24/2010
☆☆☆☆☆ A 5 STAR TRANSACTION ALL THE WAY ☆☆☆☆☆ ITEM EXACTLY AS DESCRIBED - GREAT COMMUNICATION - LIGHTING FAST DELIVERY ☆☆☆☆☆ THANK YOU FOR YOUR WEBSITE! ☆☆☆☆☆
by Dianne on 10/22/2010
Quick and Prompt customer service. Unexpected from an online company. Thank you so much!
by Melissa on 08/24/2010
Outstanding service. FedEx lost one of ten packages shipped. Once I contacted SilicaPackets, I had an immeadiate response to get me a replacement. FedEx could learn from SilicaPackets.
by Chuck C. on 07/17/2010
Great products and very nice people. Highly recommended. Fast shipping and very responsive if you have any questions or concerns. A+ in my book.
by Justin on 05/13/2010
I would use this company over & over. I emailed and Jeff was quick to get back with me. Great to do business with!
by Dierdre on 05/11/2010
Good Price, quick delivery, hassle free
by Michael on 03/10/2010
Arrived quickly and exactly as described. Used while shipping out my mattresses. Thanks!
by Brendan on 02/02/2010
Thank you for the fast service today. With some companies that give you the option to contact them online you never hear from them. You supplied me with what I needed in a timely manner so I could move on with what I needed to do. It is a beautiful thing.
by Dave on 01/01/2010
Originally, they sent the wrong item, but they responded quickly to my email and I received the correct item very quickly. Overall, I'm satisfied with the company and their service.
by Susan on 08/26/2009
Since I have asthma and am allergic to molds, etc. that populate closed containers, I hope these Dry-Packs help
by Dal on 06/14/2009
Got what I ordered in great condition. Also was here before it said it would be. Thanks!
by Shelby on 05/03/2009
These dry-paks work WONDERFULLY! The color of the beads is easy to see and it REALLY DOES REMOVE MOISTURE. The packs are small, so I got two. True, the microwave does not seem to dry them out but pop them in the oven as recommended and THEY WORK PERFECTLY! I don't know why I didn't listen to the nay-sayers about this product but I trusted they would work and, now, I'm SO GLAD that I bought them.
by Rachael on 03/19/2009
This product came up when I was purchasing a fire proof safe for my daughter and it is a great idea. Would not have thought about it otherwise. Purchase experience from this website was great.
by Janine on 03/10/2009
Nice web site - easy to get around.
by Stephen on 02/08/2009
THANK YOU FOR YOUR IMMEDIATE RESPONSE TO MY INQUIRY. YOU SEEM TO BE A RELIABLE COMPANY TO DEAL WITH. IT IS NICE DOING BUSINESS WITH YOU.